Our virtual call center enhances 9-1-1 operations and improves responsiveness to emergency situations.
Empowering Emergency Communications Centers (ECCs) with cutting-edge Artificial Intelligence, our AI Call Answering + Managed Virtual Call Center is setting new standards in public safety. By harnessing real-time analytics and multi-channel communication capabilities, we offer a comprehensive solution that not only improves 9-1-1 service levels but also optimizes emergency response efficiency.
Integrated
with CAD
Seamlessly transition telephone interactions into computer-aided dispatch incidents, eliminating
duplicate work and ensuring the best customer
service experience.
Real-Time
Analytics
Analytics help 9-1-1 centers measure their performance, identify trends, and make data-driven decisions.
Artificial
Intelligence
Trained AI and the interactive voice response system efficiently route callers to services and provides answers to common questions. We continuously analyze, improve, and report on the AI capabilities.
Multi-Channel Communication
Supports voice calls, text messages, chat, and other communication channels, enabling 9-1-1 centers to communicate with the public through the channel of their choice.
Intelligence & Automation
Revolutionizing Public Safety
Create a Data-Driven
Customer Experience
Combine data streams to automatically analyze situations and dynamically process calls for service.
Increase Morale
& Job Satisfaction
Reduce work effort and burnout, allowing staff to take pride in their role in the emergency services system.
Improve 9-1-1
Service Levels
Fewer non-emergency calls routed to the ECC allows the telecommunicators to focus on what matters.
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Average
administrative
call reduction